Accessibility & Settings

Accessibility & Settings

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Notice: Closure of Branches

In response to the shift towards online transactions and progress made on the digitalisation of our business, some of our branches will be consolidated. Please note that we will be closing the following Branches on a staggered basis with its services to be transferred to the newly designated Branches:

Branch to be Closed
Designated Branch
Date
Date of Closure
Yong Peng Branch
234, Jalan Besar,
Taman Semberong Baru,
83700 Yong Peng, Johor
Tel: +607 467 8885
Muar Branch
57, 59 & 61,
Jalan Ali,
84000 Muar, Johor
Tel: +606 953 1222
29 November 2024
Sibu Branch (073-012)
11-12, Ground & First Floor,
Lorong Kampung Datu 3,
96000 Sibu, Sarawak
Kuching Branch (073-003)
Level 2-4, Wisma Mahmud,
Jalan Sungai Sawarak,
93100 Kuching, Sarawak
1 July 2024
USJ Branch
55C 2nd Floor, Jalan USJ 10/1F,
47610 UEP Subang Jaya,
Selangor
Subang Jaya Branch
Level 1, East Wing,
Wisma Consplant 2,
No. 7, Jalan SS 16/1,
47500 Subang Jaya,
Selangor
26 February 2024
Triang Electronic Access Facility
1, Ground Floor,
Jalan Dagangan 6,
Pusat Dagangan Triang,
28300 Triang, Pahang
Seremban Branch
1C & 1D, Ground & 1 st Floor,
Jalan Tuanku Munawir,
70000 Seremban,
Negeri Sembilan
26 February 2024

Please be assured that there will be no change to your account with us and you can continue to trade online through our Kentrade platform or through your Remisiers/Dealers.

If you have any question, please contact your Remisier/Dealer’s Representative, or your servicing branch.

A list of Frequently Asked Questions is attached for your information and to address any concerns you may have.

Frequently Asked Questions (FAQs)

1. Why is Kenanga Investment Bank Berhad (KIBB) embarking on this exercise?

KIBB has been undertaking continuous improvement in its equity broking business and operations, focusing on digitalisation. This is through KIBB’s strategy, where we have developed systems and platforms that enable remisier mobility and streamline sales support and back-office services.

Notwithstanding the branch closure, KIBB will continue to maintain and expand its business presence in this location. The remisiers/clients of the branch to be closed shall be effectively served via our Remisier Portal and Electronic Trading Platform. Our remisiers shall use the mobility platform and may remain physically in the location to serve their clients.

2. My branch is affected. What will happen to my account with that branch?

You will be notified of the automatic transfer of your account to the Receiving Branch. Nevertheless, your trading account, share portfolio and trust monies will continue to use the same account number to avoid any confusion or interruption.

Further details are as follows: –

  1. Trading Account:

    Your account will be transferred automatically to the Receiving Branch. You do not need to go to the Receiving Branch, and no action by you will be necessary for this account transfer. You may contact the Receiving Branch for any further enquiries.

  2. CDS Account:

    No action by you will be necessary.

  3. Settlement:

    Settlement services remain uninterrupted despite the closure of the originating branch. There is no change to the banking accounts. You can continue to receive/make payments from/to your bank account from/to KIBB.

3. Will my trading be affected?

No. There will be no interruption to stock trading and provision of support services. You can continue to place trade orders through your respective 2 Remisier/Dealer who will continue to serve you via electronic means and phone. You may also contact your Receiving Branch for assistance, if required.

4. I have outstanding/pending requests with a branch that is affected. What will happen to my request?

The outstanding/pending requests shall be attended to without interruption by your Remisier and the Receiving Branch.

5. Can’t find the answer to your question?

If you have any question, please contact your Remisier/Dealer’s Representative, or your Servicing Branch or email KIBB via branchsupport@kenanga.com.my

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