KENANGA INVESTMENT BANK BERHAD SUSTAINABILITY REPORT 2024 BASIS OF THIS REPORT OUR APPROACH TO SUSTAINABILITY KENANGA AT A GLANCE GOOD GOVERNANCE LEADERSHIP STATEMENTS SUSTAINABLE ECONOMIC GROWTH ENVIRONMENTAL STEWARDSHIP EMPOWERING PEOPLE AND COMMUNITIES APPENDIX 51 50 Enhancing Client Services We are continuously revamping our clients’ transaction management through our financial solutions platform, prioritising user-friendly interfaces and robust security to provide tailored services that enhance convenience and efficiency. Additionally, by implementing digital onboarding processes and improving back-end client management systems, we are further enhancing the seamlessness of our client services. Digital onboarding allows clients to conveniently open accounts and access services online, reducing paperwork and processing time, while our upgraded back-end systems streamline client management for smoother interactions and more personalised services. Looking ahead, we plan to update the Data Lake to improve its performance, scalability, and integration across platforms, making data processing more efficient and reliable. These updates will help Kenanga better manage and access data, leading to improved insights and smoother operations. Additionally, Project OMNI will continue to enhance efficiency by simplifying the onboarding process for advisers and introducing Straight Through Processing (“STP”) via Application Programme Interfaces (“APIs”). These changes will make data handling faster and more accurate, benefiting both advisers and clients. Digitalising for Operational Efficiency Kenanga’s digital transformation measures focus on the digitalisation of key functions and processes to improve operational efficiency. Some key highlights are as follows: In line with the renewal of operating systems for the Central Credit Reference Information System (“CCRIS”), Integrated Statistical System (“ISS”), and External Sector Submission (“ESS”), Kenanga will adopt RegTech to consolidate CCRIS, Business-to-Business (“B2B”), ISS, and ESS into a single server, replacing the previous four (4). This solution will bring cost savings and additional benefits, including a new analytics dashboard. The dashboard will provide improved data visualisation, real-time insights, and the ability to track key performance indicators to enhance monitoring and make data-driven decisions to boost operational efficiency. Some key updates of other initiatives are as follows: Digital Client On-boarding (“DCO”) Service Clients are able to open accounts online using this platform, eliminating the need to visit a Kenanga branch. The platform offers clients convenient access to equity trading, futures and options trading, and treasury products. The account opening process takes 15 minutes and can be accomplished through a PC, laptop, or mobile device. A total of 6,923 accounts have been opened via DCO since its inception. This includes Kenanga Futures, Kenanga Treasury, and Equity Broking — cash, collateralised, and margin. Futures Account Opening Services The digitalisation of the Kenanga Futures account opening process aims to boost processing speed, enhance security, and reduce the cost of client onboarding. Achieved a 99% digital onboarding rate, with only 1% of new accounts opened physically. As of 2024, 50% of back-office administrative forms and physical documents have been digitalised. Treasury Relationship Manager Platform An online platform that enables relationship managers to execute order fulfilment digitally and seamlessly for Dual Currency Investment (“DCI”), a popular structured investment solution. In 2024, DCI transaction volume exceeded RM500 million, with 15 Relationship Managers using the system. Key Highlights in 2024 Services Project OMNI A software platform designed to support advisers and staff in digitally onboarding and servicing clients. It has two (2) main components: REACH, an iOS-based tablet app for advisers, and a web-browser-based Back Office Web portal for Kenanga Investors employees. The platform aims to minimise the printing of forms and reduce adviser trips to the branch, as REACH submissions are fully digital, except for those mandated by regulators. In 2024, Project OMNI focused on final refinements ahead of its full rollout to all advisers in 2025. Key enhancements were made to improve user experience. Key Highlights in 2024 Services In 2024, Kenanga further revamped its operations with the launch of iRemisier, replacing the old Remisier Portal. This platform enhances efficiency, user experience, and scalability, offering a modern, mobile-friendly interface that simplifies processes for both clients and internal teams. iRemisier eliminates legacy technologies, streamlining workflows and boosting operational reliability and speed. Designed for today’s mobile-first, user-centric workforce, it improves accessibility and usability while supporting Kenanga’s growth, adapting quickly to market needs and delivering new features with minimal cost. As of 2024, all of our remisiers have been onboarded onto the platform, allowing for more streamlined transactions across various services. The platform has supported a range of transactions, including 150,590 eDeposits, 457,982 eSettlements, and 135,049 eTrust Withdrawals. This transition has contributed to smoother processes and greater efficiency in our operations. Additionally, iRemisier serves as the foundation for Kenanga Group’s Data Lake, acting as a central repository for various Lines of Business (“LOB”) within the Group. This centralisation ensures seamless access and management of client information across the organisation, consolidating critical data—such as account details, contact information, and transaction history— into one unified system. By consolidating client data, Kenanga gains deeper insights, offering a 360-degree view of clients that enables more targeted services and personalised experiences. The Data Lake also strengthens compliance by organising client information for easier access, improving client screening, and simplifying regulatory processes. Overall, centralising data optimises operations by reducing silos, accelerating workflows, and providing faster access to critical information, ultimately enhancing organisational efficiency. Highlight of 2024: The Launch of iRemisier and Centralised Customer Information System SUSTAINABLE ECONOMIC GROWTH SUSTAINABLE ECONOMIC GROWTH The Group’s Digital Workflows (“iLeap”) iLeap streamlines sign-off, storage, and audit processes, reducing printing in digital workflows while improving efficiency and cost savings through automation. Guided by the iLeap Application Governance Policy, the platform ensures secure and effective use across business and IT processes. In 2024, we digitised eight (8) new workflows, bringing the total number of digitised workflows since 2020 to 77. Additionally, we enhanced 12 existing workflows across various departments, including Group Operations, Group Finance, Group Equity Business, Group Treasury, Group Human Resources, and Group Digital, Technology, and Transformation. Robotic Process Automation (“RPA”) A software technology that automates repetitive digital tasks using predefined instructions, enabling businesses to streamline operations. Software robots, or “bots”, perform rule-based tasks such as data entry, transaction processing, and report generation without human intervention. RPA enhances efficiency, reduces errors, and allows employees to focus on higher-value tasks. To date, 18 RPA solutions have been deployed, with eight (8) new processes introduced in 2024 to enhance efficiency across key operational areas, including Treasury Operations, Payment Settlement, and Research Documentation Management. RPA integration has also expanded to support Digital Transformation, Financial Crime & Compliance, and Finance functions, streamlining critical workflows such as bank reconciliation, regulatory screening, and transaction processing. These automation initiatives continue to improve efficiency, accuracy, and compliance, reinforcing the Group’s commitment to digital transformation and operational excellence. Key Highlights in 2024 Product
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