KENANGA INVESTMENT BANK BERHAD SUSTAINABILITY REPORT 2024 BASIS OF THIS REPORT OUR APPROACH TO SUSTAINABILITY KENANGA AT A GLANCE GOOD GOVERNANCE LEADERSHIP STATEMENTS SUSTAINABLE ECONOMIC GROWTH ENVIRONMENTAL STEWARDSHIP EMPOWERING PEOPLE AND COMMUNITIES APPENDIX 57 56 Scan here or visit the link for more information : https://www.kenanga.com.my/news/articles/stay-smart-stay-alert/ To further uphold our standards, we have established internal procedures that guide the creation and distribution of promotional and marketing materials. The following guidelines are accessible to all employees: Our intermediaries, including agents and remisiers, are provided with the necessary information and training, emphasising the importance of maintaining high standards of ethics and honesty in client interactions. All remisiers are required to adhere to the Group’s Code of Ethics and Conduct for Employees to ensure that our customers are served with integrity. In line with our Group Complaints Handling Procedure, all complaints received must be directed to the appropriate Complaint Officer for further action. Group Advertisement Policy Describes guiding principles, regulatory requirements, and guiding frameworks for Kenanga Group’s communications undertaken via traditional and digital advertisements. Group Media Relations Policy Establishes guiding principles and a framework within the Group in its engagements with print, electronic and broadcast media. Group Social Media Policy Contains guiding principles and an employee participation framework that sets standards for appropriate behaviour, outlining procedures and guidelines for the Group’s communications on its social media platforms. Group Complaint Handling Procedure Establishes guiding principles and a framework within the Group for its complaint handling processes and procedures for all stakeholders. Combating Financial Scams Fighting financial scams is crucial to safeguarding our clients’ wellbeing and preserving the financial system’s integrity. Scams and fraudulent activities undermine trust in financial institutions and markets, eroding confidence among investors and consumers. In 2024, Kenanga Group continued to enhance its scam awareness efforts through its corporate websites and social media platforms such as LinkedIn, Facebook, TikTok, Instagram, and Telegram, raising public awareness about financial scams and providing practical prevention tips. As part of its 8th FAW, Kenanga launched a video campaign centred around scam awareness, where employees and members of the public were invited to participate by generating creative content. This outreach programme encouraged active participation in recognising and fighting scams. To further assist our clients and members of the public, dedicated email and hotline channels were set up to facilitate the reporting of scam-related issues. Establishing a Client-Centric Strategy Our approach is centred on listening to and catering for the diverse needs of our clients. We use several channels, such as the ones listed below, to facilitate two (2)-way communication with all our existing and prospective clients, actively seeking and gathering feedback to further improve their experience with us. Digital Communications Platforms • The latest promotional updates, product information and corporate news are constantly shared on all our digital communication touchpoints, such as product and corporate websites, as well as social media platforms including Facebook, Instagram, LinkedIn, Telegram and TikTok. • Digital touchpoints enable direct client interaction, where we monitor and respond to queries, feedback and complaints that come through. Telephony Support • Our toll-free customer helplines enable access to information, advice and assistance in handling customer queries and complaints. More details can be found at: https://www.kenanga.com.my/contact-us. Physical Branches • To complement our digital channels, we offer our services through 30 physical branches across Malaysia. More information is available at: https://www.kenanga.com.my/branches. ENVIRONMENTAL STEWARDSHIP MATERIAL MATTER Climate Impact GOALS Goal 1 Accelerate enterprise decarbonisation Goal 2 Build awareness, knowledge and skills needed to enable employees and stakeholders, to contribute positively to climate actions We strive to foster a culture that prioritises positive climate action while actively working to reduce our greenhouse gas (“GHG”) emissions. Acknowledging the urgency of the climate crisis, we are aware of our responsibility to contribute to the transition towards a low-carbon economy. Climate-related risk considerations are embedded across all facets of our business operations as we persistently explore strategies to minimise our environmental impact. UN SDGs SUSTAINABLE ECONOMIC GROWTH
RkJQdWJsaXNoZXIy MTc1ODMy